Self-initiated project as UX Designer at CM.com from Aug ’22 to Aug ’23 (1 year). CM.com teams lacked visibility into real user behaviour. Product Managers, engineers, and UX were operating blindly: no idea which features were used, funnel drop‑offs remained unseen, and bug reports couldn’t be recreated—leading to an ever‑growing backlog. UX had little insight […]
I initiated and led the research and design for the analytics environment in the Mobile Marketing suite, from need-finding to evaluation. The actionable data and insights increased adoption and campaign performance.
In this self-initiated project, I set up and supported the adoption of a user insights platform to foster UX research and enable second-hand research. It was a great opportunity to research my own UX colleagues and motivate them to perform, collect & share UX research.
Doctoral dissertation about interactions with connected lighting systems and how its value permeates throughout the value chain.
We designed and deployed two lighting control interface in a real-life office equipped with a state-of-the-art lighting system of 400+ luminaires. We evaluated their experience with the lighting system and the lighting control interfaces. In ten weeks, 43 office workers interacted with the system 3937 times.
The Atlas Living Lab is the largest indoor livinglab in Europe. The main building of the Eindhoven University of Technology is dedicated to research intro sustainability and healthy buildings. An important element is the IP-based lighting infrastructure and the possibility to override standard behaviour for research purposes.
The Layered Value Method (LVM) is a novel method to facilitate systemic impact analysis and joint value creation for IoT building systems. It originates from a reassessment study of the initially expected IoT impact after the completion of the OpenAIS project.
This work aims to deepen the understanding of the effects that interface characteristics can have on how people experience lighting control in a shared space. To do so, we design three interfaces for a shared lighting system that vary in the type of social information they allow people to share with others and in their overall interaction style.
This study investigates the potential impact of IoL on the European office lighting value chain. By interviewing 28 professionals from lighting and IoT companies, we formulate four perspectives with corresponding drivers of change: IP to the end node, standardisation, sharing data, and light as a service. Potential impacts on value have been formulated for each driver, and are operationalised towards stakeholders using the layered value network model. The validity of the model is shown by populating it with the European office lighting value chain.
Developing Prospera: an energy awareness game for children. A collaboration with Slim Opgewekt.