The analytics of CM.com’s Customer Data Platform were outdated and considered lacking after competitor analysis. I was leading the UX for the project from need-finding to evaluation. Opportunity The goal was to make the Customer Data Platform product more competitive. The lack of useful analytics was the one of the major gaps that was identified. […]
CM.com’s web app to send bulk mobile messages on any messaging platform was updated to allow for rich media messages.
In this self-initiated project, I set up and supported the adoption of a user insights platform to foster UX research and enable second-hand research. It was a great opportunity to research my own UX colleagues and motivate them to perform, collect & share UX research.
Doctoral dissertation about interactions with connected lighting systems and how its value permeates throughout the value chain.
We designed and deployed two lighting control interface in a real-life office equipped with a state-of-the-art lighting system of 400+ luminaires. We evaluated their experience with the lighting system and the lighting control interfaces. In ten weeks, 43 office workers interacted with the system 3937 times.
The Atlas Living Lab is the largest indoor livinglab in Europe. The main building of the Eindhoven University of Technology is dedicated to research intro sustainability and healthy buildings. An important element is the IP-based lighting infrastructure and the possibility to override standard behaviour for research purposes.
The Layered Value Method (LVM) is a novel method to facilitate systemic impact analysis and joint value creation for IoT building systems. It originates from a reassessment study of the initially expected IoT impact after the completion of the OpenAIS project.
This work aims to deepen the understanding of the effects that interface characteristics can have on how people experience lighting control in a shared space. To do so, we design three interfaces for a shared lighting system that vary in the type of social information they allow people to share with others and in their overall interaction style.
This study investigates the potential impact of IoL on the European office lighting value chain. By interviewing 28 professionals from lighting and IoT companies, we formulate four perspectives with corresponding drivers of change: IP to the end node, standardisation, sharing data, and light as a service. Potential impacts on value have been formulated for each driver, and are operationalised towards stakeholders using the layered value network model. The validity of the model is shown by populating it with the European office lighting value chain.
Developing Prospera: an energy awareness game for children. A collaboration with Slim Opgewekt.