Thomas van de Werff • Portfolio

Thomas is decisive and balances quick decision-making with a foundation in research. He was instrumental in initiating feedback systems for Sendcloud’s navigation redesign without delaying implementation. Thomas excels in collaboration, as shown by his ability to lead UX research, interview customers, and communicate findings clearly to the team. He ensures everyone is aligned without micromanaging. Thomas effectively combines ambition with practicality. His user-centred approach is evident in his deep involvement in user interviews to ensure solutions are tailored to merchant needs. Thomas’s processes are well-documented and scalable, ensuring the team can build upon his work independently.

I’ve had the pleasure of working with Thomas, and he is an exceptional UX designer. He has a unique ability to represent the user’s voice, which has been critical for our product development. His insights and thoughtful research have consistently guided our team toward practical and user-centred solutions. Thomas is also very proactive and collaborative. He involved people in his process by sharing user interviews and key findings in an accessible way. He’s always open to feedback, and I’ve seen him make significant improvements, like enhancing the structure and focus of his workshops based on team input.

I highly recommend Thomas for any team looking for a driven, insightful, and collaborative UX professional who deeply cares about both the user and the business.

I appreciate the way Thomas tackles the bigger UX challenges in the company: “go big or go home” is his motto. For instance, he recognised the broader value of introducing FullStory, rather than focusing only on fixing smaller issues within his own team or applications. Of course, he takes care of those smaller tasks as well, but where Thomas really shines is in connecting people and teams to achieve shared goals.

He’s a true team player, always leaving room for others to step in, and he’s very open to input and feedback, which makes working with him a pleasure. I especially enjoyed the Mission and Vision workshops he organised: an enthusiastic showcase of how to gather meaningful input from very different types of UX designers (both introverts and extroverts) in a short time, and in a fun, engaging way.